Refund Policy

Effective as of: July 24, 2026

At Solar Animal Repellent, we want you to be completely satisfied with your purchase. If you are not entirely happy with your Solar Animal Repellent product, we offer a straightforward refund and return process.

1. 30-Day Return Window

You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. After 30 days, unfortunately, we cannot offer you a refund or exchange.

2. Condition of Returned Items

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging.
• Accompanied by the original receipt or proof of purchase.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at support@solaranimalrepellent.com within the 30-day return window.
2. Provide your order number and a brief explanation for the return.
3. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.
4. Please do not send your item back without an RMA number, as it may delay or prevent your refund.

4. Refund Method and Timeline

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

5. Return Shipping Costs

The customer is responsible for all return shipping costs unless the item received is damaged or defective (see section 7).

6. Non-Returnable Items

Certain types of items cannot be returned:

• Products that have been used or are not in their original condition.
• Items not in their original packaging.
• Items returned more than 30 days after delivery.
• Gift cards.
• Clearance or final sale items.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@solaranimalrepellent.com within 7 days of delivery. We will gladly offer you a free replacement or a full refund, including any original shipping costs. We may require photographic evidence of the damage or defect.

8. Exchange Policy

If you wish to exchange an item for a different one, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item. This ensures the fastest and most efficient exchange process.

9. Late or Missing Refund Troubleshooting Steps

If you haven't received a refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you've done all of this and you still have not received your refund, please contact us at support@solaranimalrepellent.com.